Satisfaction PDF
By:Chris Denove,James Power
Published on 2007-06-26 by Penguin
For nearly four decades, J. D. Power and Associates has been measuring consumer satisfaction and helping businesses improve profits by paying attention to what customers really want. Their annual awards are widely publicized and valued worldwide for what they say about a company’s commitment to its customers. Now, at last, the company has created the definitive book on how to boost profits by increasing customer satisfaction. Although most businesses pay lip service to putting customers first, few actually listen to the voice of the customer and use it as a tangible asset. In this book, J. D. Power and Associates provides an insider’s perspective on some of the most successful companies on the planet. Corporate giants such as Toyota and Staples and local legends like Mike Diamond Plumbing all use customer satisfaction as their key to market dominance. Satisfaction opens the vault on years of J. D. Power data, quantifying the elusive links between satisfaction and customer loyalty, market share, and profits. The book provides extensive coverage of the varying touchpoints of consumer satisfaction—covering every type of business from service providers to product manufacturers—and shows companies in detail how to make a commitment to consumers at the highest levels and translate this commitment into strategies and practices. For any business that wants to reap the rewards that come when they truly put the customer first, this is the ultimate guide. From the Hardcover edition.
This Book was ranked at 4 by Google Books for keyword automotive engineer around.
Book ID of Satisfaction's Books is _nabULcRmQYC, Book which was written byChris Denove,James Powerhave ETAG "IfDdwRLsjBs"
Book which was published by Penguin since 2007-06-26 have ISBNs, ISBN 13 Code is 9781101216323 and ISBN 10 Code is 1101216328
Reading Mode in Text Status is true and Reading Mode in Image Status is false
Book which have "288 Pages" is Printed at BOOK under CategoryBusiness and Economics
Book was written in en
eBook Version Availability Status at PDF is falseand in ePub is true
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